Effective date: 27 March 2026

§ 1. General Provisions

1. These Terms of Service (hereinafter: "Terms") set out the rules for using the online store available at digarri.com (hereinafter: the "Store"), placing orders, delivery, withdrawal from the contract, complaints, and other rights and obligations of the Customer and the Seller.
2. The owner and operator of the Store is:
   Garri Group Sp. z o.o.
   ul. Polna 4, 60-185 Skórzewo, Poland
   Tax ID (NIP): 7773458532  |  REGON: 543430450 | KRS: 0001209644
   Email: shop@digarri.com
   Phone: +48 736 310 222
   (hereinafter: the "Seller").
3. The Store sells physical products only (tangible goods) to Customers in Poland and internationally, via the Shopify platform.
4. These Terms are made available free of charge before the conclusion of the contract. The Customer may save, download, and print them at any time.
5. Use of the Store is conditional upon reading and accepting these Terms.

Definitions

For the purposes of these Terms:

• Customer – a natural person (including a Consumer), legal entity, or organisational unit without legal personality that makes or intends to make a purchase in the Store;
• Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity (Article 22¹ of the Polish Civil Code). Provisions concerning Consumers also apply to a natural person entering into a contract directly related to their business activity where the content of the contract indicates that it does not have a professional character for that person (Article 385⁵ of the Polish Civil Code);
• Product – a tangible (physical) good offered in the Store;
• Order – a declaration of intent by the Customer aimed at concluding a sales contract for a Product with the Seller;
• Sales Contract – a distance contract for the sale of a Product concluded between the Customer and the Seller via the Store;
• Business Day – any day from Monday to Friday, excluding public holidays in Poland.

§ 2. Conditions of Use

1. To use the Store, the Customer needs a device with Internet access, a web browser supporting JavaScript and cookies, and an active email account.
2. The Customer may make purchases in the Store without registering an account (as a guest) or after creating a user account.
3. Account registration is voluntary and free of charge. The Customer provides an email address and creates a password. The Customer is obliged to provide truthful and up-to-date information.
4. The Customer shall not share login credentials with third parties and shall immediately notify the Seller of any unauthorised access to the account.
5. The Customer may delete their account at any time by contacting the Seller at shop@digarri.com.
6. The Customer shall not provide any unlawful content, in particular content that infringes the rights of third parties.

§ 3. Placing Orders

1. Product information displayed in the Store constitutes an invitation to conclude a contract within the meaning of Article 71 of the Polish Civil Code.
2. Orders may be placed 24 hours a day, 7 days a week, via the Store's website.
3. To place an Order, the Customer:
   1. selects the Product(s) and adds them to the cart;
   2. proceeds to the cart and reviews its contents;
   3. provides the information required to process the Order (name, surname, delivery address, email address, phone number);
   4. selects a delivery method and payment method;
   5. reads and accepts these Terms;
   6. clicks the "Order and Pay" button (or equivalent), which constitutes placing an Order with an obligation to pay.
4. After placing the Order, the Customer receives an automatic order confirmation at the provided email address. This confirmation constitutes the Seller's acceptance of the Customer's offer, and the Sales Contract is concluded at that moment.
5. The Seller reserves the right to refuse to process an Order if the Customer has provided false or incomplete information.

§ 4. Prices and Payments

1. Product prices displayed in the Store are gross prices (inclusive of VAT) and are expressed in Polish zloty (PLN) or euro (EUR), depending on the language version of the Store and the Customer's settings.
2. Product prices do not include delivery costs, which are indicated separately during the ordering process before the Customer confirms the Order.
3. The total amount payable (Product price + delivery costs) is clearly displayed before the Order is placed.
4. The Seller offers the following payment methods:
   • Shopify Payments – payment by debit or credit card (Visa, Mastercard, American Express, and other supported cards);
   • Klarna – deferred payment or instalments, in accordance with Klarna's terms and conditions;
   • Przelewy24 – instant bank transfer, BLIK, and other methods available through the Przelewy24 service.
5. The Customer's account is charged at the time the Order is placed (for card or instant transfer payments) or in accordance with the schedule of the selected payment operator (for Klarna).
6. If payment is not received within 3 Business Days of placing the Order (for methods requiring separate authorisation), the Order may be cancelled.
7. The Seller issues a proof of purchase (fiscal receipt or VAT invoice) in accordance with applicable law. Customers wishing to receive a VAT invoice should provide their billing details during the ordering process or promptly after placing the Order.

§ 5. Order Fulfilment and Delivery

1. Order fulfilment begins once payment has been credited to the Seller's account or confirmed by the payment operator.
2. The order processing time (picking and packing) is 1 to 5 Business Days, unless a different timeframe is indicated on the Product page.
3. Estimated delivery times depend on the destination country and are provided as approximate guidelines:

   Country / Region	Estimated Delivery Time
   Poland	2–5 Business Days
   European Union	5–10 Business Days
   Europe (non-EU)	7–14 Business Days
   Rest of the World	10–21 Business Days

   The above timeframes are approximate and may be extended due to circumstances beyond the Seller's control (e.g. carrier delays, customs procedures).
4. Delivery costs depend on the chosen shipping method, parcel weight, and destination country, and are displayed to the Customer before the Order is placed.
5. The Store does not offer in-store pickup.
6. Shipments are handled by professional courier companies and postal operators. Available delivery options are displayed during the ordering process.
7. Upon handover of the Product to the carrier, the risk of accidental loss or damage passes to the Customer who is not a Consumer. For Consumers, the risk passes upon delivery of the Product to the Consumer.
8. The Customer should inspect the parcel upon receipt. If damage is found, it is recommended to prepare a damage report in the presence of the courier.

§ 6. Right of Withdrawal

1. A Consumer who has concluded a distance contract may withdraw from it without giving any reason within 14 days from the day on which the Consumer took possession of the Product, or on which a third party other than the carrier and indicated by the Consumer took possession of the Product (Article 27 of the Polish Consumer Rights Act of 30 May 2014).
2. To exercise the right of withdrawal, the Consumer should inform the Seller of their decision by means of an unambiguous statement, for example:
   • by sending an email to: shop@digarri.com, or
   • by sending a written statement to: Garri Group Sp. z o.o., ul. Polna 4, 60-185 Skórzewo, Poland.
   The Consumer may use the model withdrawal form set out in Appendix 1 to these Terms, but this is not mandatory.
3. To meet the withdrawal deadline, it is sufficient for the Consumer to send the withdrawal statement before the deadline expires.
4. Effects of withdrawal:
   1. The Seller shall reimburse all payments received from the Consumer, including the cost of delivery to the Consumer (except for supplementary costs resulting from the Consumer's choice of a delivery method other than the least expensive standard delivery method offered by the Seller).
   2. The reimbursement shall be made without undue delay and no later than 14 days from the day on which the Seller was informed of the Consumer's decision to withdraw.
   3. The reimbursement shall be made using the same means of payment as those used by the Consumer, unless the Consumer has expressly agreed otherwise.
   4. The Seller may withhold the reimbursement until the Product has been returned or until the Consumer has supplied evidence of having sent back the Product, whichever is the earliest.
5. The Consumer shall send back the Product to the Seller's address without undue delay and no later than 14 days from the day on which the Consumer informed the Seller of the withdrawal.
6. The cost of returning the Product shall be borne by the Consumer, unless the Seller has agreed to bear them or has failed to inform the Consumer of this obligation.
7. The Consumer shall be liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
8. The right of withdrawal does not apply to contracts referred to in Article 38 of the Polish Consumer Rights Act, in particular:
   • where the Product is non-prefabricated, produced according to the Consumer's specifications, or clearly personalised;
   • where the Product is liable to deteriorate or expire rapidly;
     
   • where the Products, after delivery, are by their nature inseparably mixed with other items.
9. The right of withdrawal described in this section also applies to a natural person entering into a contract directly related to their business activity where the content of the contract indicates that it does not have a professional character for that person (Article 385⁵ of the Polish Civil Code).
10. The seller is not bound by the code of good practice.

§ 7. Complaints and Statutory Warranty

1. The Seller is obliged to deliver a Product that is free from defects.
2. The Seller is liable to the Consumer for any lack of conformity of the Product with the contract, in accordance with the Polish Consumer Rights Act of 30 May 2014 (Chapter 5a).
3. The Seller is liable for any lack of conformity existing at the time of delivery and revealed within 2 years from delivery. A lack of conformity revealed within 2 years of delivery is presumed to have existed at the time of delivery, unless proven otherwise or unless such a presumption is incompatible with the nature of the Product or the nature of the lack of conformity.
4. In the event of a lack of conformity, the Consumer is entitled to the remedies provided by the Consumer Rights Act, in particular:
   1. to request repair or replacement of the Product;
   2. if repair or replacement is impossible or would involve disproportionate costs – to submit a statement of price reduction or withdrawal from the contract.
5. Complaints may be submitted:
   • by email to: shop@digarri.com;
   • in writing to: Garri Group Sp. z o.o., ul. Polna 4, 60-185 Skórzewo, Poland.
6. A complaint should include: a description of the defect, the Customer's request, contact details, and – where possible – photographic documentation of the defect and proof of purchase.
7. The Seller shall process the complaint within 14 days of receipt and inform the Customer of the outcome. Failure to respond within this period shall be deemed acceptance of the complaint.
8. With respect to Customers who are not Consumers, the Seller's liability under the statutory warranty for physical defects of the Product is excluded (Article 558 § 1 of the Polish Civil Code), to the extent permitted by law.

§ 8. Liability

1. The Seller makes every effort to ensure that the information presented in the Store is accurate and up to date. Product photographs are for illustrative purposes – the actual appearance of the Product may differ slightly from the images (e.g. colour shades).
2. The Seller shall not be liable for:
   • interruptions in access to the Store caused by technical failure, maintenance, or force majeure;
   • damage resulting from the use of the Store in a manner inconsistent with these Terms or applicable law;
   • delivery delays caused by the carrier, customs procedures, or other circumstances beyond the Seller's control.
3. Force majeure means extraordinary, external events that cannot be prevented, such as natural disasters, wars, strikes, epidemics, or decisions of public authorities.
4. The limitations of liability referred to in paragraph 2 do not apply to Consumers to the extent that mandatory provisions of law provide otherwise.

§ 9. Personal Data

1. The controller of Customers' personal data is Garri Group Sp. z o.o. with its registered office in Skórzewo, Poland.
2. Personal data are processed for the purposes of Order fulfilment, complaint handling, pursuing claims, and – with the Customer's consent – for marketing purposes.
3. Detailed information on the processing of personal data, including the rights of data subjects, is set out in the Privacy Policy available on the Store's website.

§ 10. Final Provisions

1. These Terms enter into force on 27 March 2026.
2. The Seller reserves the right to amend these Terms for important reasons, such as changes in legislation or changes to payment or delivery methods. The Seller shall inform Customers of any changes by publishing the updated Terms on the Store's website at least 14 days in advance.
3. Orders placed before the amended Terms take effect shall be processed under the Terms in force at the time the Order was placed.
4. Matters not covered by these Terms shall be governed by Polish law, in particular the Civil Code, the Consumer Rights Act, and the Act on Provision of Electronic Services.
5. The choice of Polish law shall not deprive the Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country in which the Consumer has their habitual residence (Article 6(2) of the Rome I Regulation).
6. Any disputes between the Seller and a Customer who is not a Consumer shall be resolved by the court having jurisdiction over the Seller's registered office. For disputes with Consumers, jurisdiction shall be determined in accordance with generally applicable provisions of law.
7. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Appendix 1 – Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)