We have a 14-day return policy, which means you have 14 days from the date you receive the product to request a return.

The consumer is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

To start the return process, please contact us at: shop@digarri.com. Please note that returns should be sent to the following address: Garri Group, Poland, 60-185 Skórzewo, ul. Polna 4

If the return is accepted, we will send you instructions on how and where to send the package.

If you have any questions regarding returns, you can always contact us at: shop@digarri.com.

Damage and Issues

Please inspect your order immediately upon receipt. Contact us right away if the product is defective, damaged, or if you received the wrong item so we can assess the problem and resolve it.

Exchanges

The fastest way to receive the product you want is to return the item you have and, once the return is accepted, make a separate purchase of the new product.

14-Day Right of Withdrawal in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason.

Refunds

We will notify you once we have received and inspected your return, letting you know whether the refund has been approved. If approved, the refund will be automatically credited to your original payment method within 14 business days. Please note that it may take additional time for the refund to be processed and credited by your bank or credit card issuer.

If more than 15 business days have passed since the refund was approved, please contact us at: shop@digarri.com.